Segment and behavior triggers
Start a journey when a customer joins an audience, abandons a cart or performs a specific action.
All products
Automate the right moment
Respond to every customer action consistently and on time.
Build customer journeys that start from a segment or behavior and progress through wait and channel steps. Automate repeatable operations while tracking every execution.
Sanitized product preview
Cart abandoned
Wait 30 min
Send emailSend SMS
Journey Automation
Core capabilities
Timing and waits
Use delays between steps and scheduled starts to keep communication moving at the right moment.
Multichannel steps
Combine email, SMS, push, WhatsApp, Telegram and in-app messages in the same flow.
Execution visibility
Track active, waiting, completed and failed executions alongside delivery statistics.
Journey Automation
How it works
- 01
Captures the customer
Starts an execution when a trigger or segment condition matches.
- 02
Advances the flow
Processes wait and channel steps in sequence.
- 03
Records the outcome
Connects delivery and engagement states to journey statistics.
Operational fit
Use cases
Cart abandonment and recovery journeys
Post-purchase onboarding and cross-sell
Reactivating customers after a period of inactivity
Platform
Related products to evaluate
Journey Automation