Channel flexibility
Use email, SMS, web push, app push, WhatsApp, Telegram and in-app messages as each scenario requires.
All products
Unify channels into one experience
Reach customers in their preferred channel with shared context.
Manage email, SMS, web and app push, WhatsApp, Telegram and in-app messages from the same audience and campaign data. Monitor provider connections and delivery states in one place.
Sanitized product preview
Segment-linked campaign
Email
SMS
Web Push
WhatsApp
Telegram
Channel and delivery status remain visible in one flow.
Omnichannel Engagement
Core capabilities
Audience-connected campaigns
Link campaigns to current segments and reach the right customer group with controlled targeting.
Scheduling and status tracking
Follow draft, scheduled, active and completed campaigns together with queue, send and error states.
Provider management
Manage multiple providers per account through the existing integration structure with encrypted credentials.
Omnichannel Engagement
How it works
- 01
Determines the audience
Evaluates segment membership, consent and channel eligibility together.
- 02
Schedules the message
Queues content for the selected channel and time.
- 03
Tracks delivery
Normalizes the provider result and reflects it in message status.
Operational fit
Use cases
Audience-based seasonal campaigns
Transactional notifications tied to orders and account activity
Personalized communication based on channel preference and consent
Platform
Related products to evaluate
Omnichannel Engagement